Returning Unwanted Items
Once your return has been processed, you will be refunded with the original payment method you used to place your order.
In order to return any item(s) as unwanted and receive a full refund*, the following conditions apply:
- The item(s) must be unworn and in the same condition in which they were received
- Items must be returned in their original packaging, with any instructions, guarantee and extras that was included within it
- If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours
Certain watches require adjustment to ensure good fit. Please refer to our bracelet adjustment policy to ensure you maintain your refund eligibility.
How To Return Faulty Items
To ensure we can process your return quickly and efficiently, please follow the below instructions:
- Along with the original dispatch note, include a cover note inside the package detailing the reason for the return. If you have misplaced your dispatch note, please add your order number to the cover note.
- Download a free UPS Returns Sticker and attach it to the package (this is for Ireland returns only).
- Take your package to your local post office (we also suggest you ask for proof of postage)
If you have any further questions on how to return your items, please do not hesitate to contact us.
When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure it’s eligibility for refund.
Our team endeavours to process refunds as quickly as possible and most refunds are processed on the same day they are received. Once processed, your refund will be issued to the payment method you used to place your order. We will let you know by email when your refund has been issued. Please note, it may take up to 14 days for the money to reach your account.
If you experience a manufacturing fault with your item(s) within the first 30 days of ownership, you will be eligible to receive a replacement provided that you inform us within a 30 day period.
If you experience a manufacturing fault with your item(s) and you return it outside of 30 days of ownership, we will require your item to be sent for a repair. Please note, due to the Covid-19 pandemic our service centers are experiencing up to a 8-10 week turnaround
Please be advised that your item(s) may have a limited warranty with the manufacturer, and as a result of this, some faults are not covered under warranty and will be chargeable.
DAYT Returns 12 Henry St, North City, Dublin 1, D01 C3Y
Used or worn items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Items that have been adjusted or had links removed.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received, it will then be inspected by a member of our team. You will be notified by email to advise you that your piece has been received and let you know if a refund is applicable. This is dealt with on a piece by piece basis.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that refunds can take up to 14 working days to appear in your account from when we process the payment. Postage is non-refundable
Sale items can be returned for a refund at the sale price, provided they are unworn, pristine and returned in original packaging with warranty paperwork, as provided when purchased.
We are happy to offer exchanges and replace items if they are defective or damaged when you receive them. Should you wish to exchange an item, please an email and we will guide you through the exchange process.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, you can exchange it for a piece to the same value. Should you choose a piece with a lower price, we will refund the difference to the original purchaser. Should you wish to choose a piece with a higher value, you can pay the difference via a payment link that we will send you.
We offer free returns on all watches, within Ireland. To return your product, you should email email@example.com and we will advise you on how to return your piece to us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.